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Loan Servicing Specialist
$37k-47k (estimate)
Full Time | Lending & Credit 1 Week Ago
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CrossCountry Mortgage, LLC is Hiring a Loan Servicing Specialist Near Cleveland, OH

CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Loan Servicing Specialist (Call Center Representative) will provide professional and knowledgeable assistance to borrowers in a call center environment. Responsible for providing outstanding customer service experience for loan customers, third party requestors and internal CrossCountry Mortgage, LLC. staff. Act as the first point of contact for customer telephone calls and e-mails to ensure their satisfaction and loyalty by assisting in, and resolving, a wide variety of Loan Servicing inquiries. Perform all duties in accordance with company policies and procedures and all state and federal regulations.
Job Responsibilities:
  • Responsible for the new loan set up on the sub-servicing system.
  • Perform outbound calls and receive inbound calls from Borrowers.
  • Provide customer service support to borrowers.
  • Pull all required documents for the new loans.
  • Follow up with appropriate departments to obtain missing documents.
  • Reconciling and monitoring data accuracy on the MERS systems.
  • Working with insurance companies to reflect the proper mortgagee clause.
  • Monitoring and collecting first payments from mortgagors.
  • Responding to inquiries from mortgagors on their loan account.
  • Other Duties as Assigned.
Qualifications and Skills:
  • Associate degree or equivalent in business related field preferred.
  • Experience in banking or financial related field preferred.
  • Exceptional Customer Service skills required.
  • Working knowledge of loan documentation, loan systems, operations and accounting.
  • Excellent communication skills.
  • Proficient with Microsoft Excel and Word.
  • Great organization skills and attention to detail.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$37k-47k (estimate)

POST DATE

04/21/2024

EXPIRATION DATE

06/20/2024

WEBSITE

fcloans.com

HEADQUARTERS

SUN CITY, CA

SIZE

200 - 500

CEO

COLLEEN WOLFE

REVENUE

$50M - $200M

INDUSTRY

Lending & Credit

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The following is the career advancement route for Loan Servicing Specialist positions, which can be used as a reference in future career path planning. As a Loan Servicing Specialist, it can be promoted into senior positions as a Loan Servicing Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Loan Servicing Specialist. You can explore the career advancement for a Loan Servicing Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Loan Servicing Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Loan Servicing Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Loan Servicing Specialist job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Loan Servicing Specialist jobs

Acquire a high school diploma, trainings, and certifications to be a loan servicing specialist.

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Loan servicing specialists can earn certifications to gain more theoretical knowledge of their responsibilities and further their career advancement opportunities.

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Gain knowledgeable about prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection.

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Maintain knowledge of available loan products, processing procedures, and underwriting.

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Obtain an understanding of underwriting loans to meet secondary market guidelines.

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Step 3: View the best colleges and universities for Loan Servicing Specialist.

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